SQSS creates a second memory for the average member of the healthcare team with unlimited capacity without getting tired. It helps each team member to manage large volumes of quality contributions and information without maxing out.
SQSS remembers what has to happen, when it has to be done, who has to do it, who becomes responsible when the primary doer is absent, how often an activity should be validated based on its safety-critical nature, and who the validator should be. It reminds staff when an activity is due, collects the information necessary to monitor and manage the integrity of the line, notifies leadership when something is not done or is out of compliance with current standards, manages communication for the timely resolution of risks that are crossing the line, generates key real-time reports that allow quality to be managed for success, automatically rolls data up into easy-to-use leadership reports that tell the health of the line at-a-glance and facilitates the leader’s ability to quickly drill down into large volumes of data to isolate the root cause of a weakness in the line.
To save time and money, SQSS can bring efforts of the 19 specialized quality functions important to holding the line together in one place. It provides that 30-thousand foot view that allows the busy leader to keep an eye on today while planning for the future. It supports the practice of “big quality” so that it is easier to hold the entire line, not just pieces of it.