How do you balance safety and new technology?

Our system helps healthcare providers manage the safety-critical nature of their environments in proactive ways. As technology expands what the healthcare industry can do to treat more people for more things, it is left with two business goals that influence the strength of its patient/provider relationship. The first is to optimize the clinical outcome by picking the best technology. The second involves using the technology selected in ways that keep the patient safe. Because how a provider does with both goals strongly influences its financial, operational and reputational success in the current market, getting it right the first time has special importance.

Our system helps healthcare providers manage their safety-critical environments in real time.

SQSS is a tool specifically designed to help health care make the necessary moves from a reactive quality model to a proactive one with the goal of getting it right the first time. Its purpose is to help the hospitals manage to the “1” in the 1:10:100 Rule.

The 1:10:100 Rule is an important business rule for any industry but one that has significant implications for safety-critical industries because it determines how much money and manpower ends up be invested in cleaning up problems from the past and compensating for harm associated with breaches of the line. It is a significant rule for the average healthcare organization as the dollar shrinks and financial margins become more tenuous. In its simplest form, every hour or dollar spent getting something right the first time becomes 10 hours or $10 when errors are corrected mid-course and 100 hours or $100 if the errors have to be fixed after the fact. The rule is particularly important to safety-critical industries like health care where the costs associated with after-the-fact fixes can easily increase by factors of 10, 100, 1,000 or more depending on how big the fixes need to be even though the increased costs associated with managing to the “1” can be negligible.

Leaders have one of three places they can spend money: fixing the past, surviving the present or growing the future. Where they end up spending it is generally a product of how well risks are managed, how often the past comes back to haunt their organizations and how efficiently they manage the present. Having to constantly invest in cleaning up the past is a primary cause of long term failure for a business as the discretionary resources normally invested in growing the future get diverted to problems that could have been avoided with a more proactive type of quality management.

See our system in action.

One of the most time saving features in SQSS specifically designed to manage to the “1” can be found in how it helps to manage the vast number of quality control activities important to ensuring the safety of the health care environment.

The strength of the innovation/safety equilibrium is the product of a whole host of day-to-day, week-to-week, month-to-month and year-to-year activities that play out in order to collectively defend the line against the multitude of risks that can threaten the life of a patient and the business health of a care provider. Making sure that the generator will come on when necessary to support the continued operation of life-safety equipment, ensuring that caregivers have the appropriate credentials and training for the care they will render, having all patient care equipment functioning properly, knowing that all contractors are performing in ways that protect the patient and ensuring that the skills and competence of the workforce are keeping pace with the constantly changing opportunities that new technology creates are just of few of the thousands of defenses that can determine the integrity of the line.

SQSS is a tool designed to support the healthcare team in managing a growing number of defenses and demands that can max out even the most dedicated caregiver and make protecting the line easier to achieve even when a key member of the team is lost. It feeds the creation of a caregiver/system interface that increases the capacity of the workforce to do more with less potential for error.

We built our system on four principles, based on 30 years in safety-critical environments.